WhatsApp customer operations, sales and commerce

Turn WhatsApp conversations into bookings, sales and completed work.

Understand every enquiry, recommend the right service or product, manage bookings, collect payments, and keep your team aligned—from the first message to fulfilment.

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7 days of Growth · 100 AI responses · no card · starts only after guided setup.

ChatFlow Inbox showing a fictional customer conversation moving from availability and deposit collection to a confirmed appointment, with human takeover controls visible. — Real ChatFlow Inbox UI · Fictional demonstration data

Availability checkedSaturday · 2:00 PM

Deposit verifiedGHS 120 received

Human control readyTake over at any time

The outcome

Move every serious enquiry toward a clear next step.

Never lose the enquiry

New WhatsApp conversations enter one shared operational Inbox.

Move the customer forward

Recommend the right service or product, then guide them into booking, checkout, or human help.

Keep the work connected

Bookings, orders, payments, fulfilment, assignments, and follow-up stay attached to the customer.

Two commercial paths

One conversation. Two ways to create revenue.

Some customers need an appointment. Others need a product, package, or order. ChatFlow keeps both paths connected to the same conversation, customer, and team.

Book a service

Turn an enquiry into a valid appointment.

Match the service, check staff and location availability, apply the deposit policy, and confirm the appointment.

01Enquiry02Service03Availability04Deposit05Confirmation

Booking visible to the customer and team

Buy a product

Turn product intent into an order.

Recommend from the configured catalogue, show current price and stock posture, move into checkout, and track fulfilment.

01Enquiry02Recommendation03Catalogue04Checkout05Fulfilment

Order visible to the customer and team

Shared operational workspaceConversation · Customer · Booking · Order · Payment · Team

From message to confirmed

Five stages. One connected operating model.

Customers can stay in WhatsApp when conversation is enough, then move into a structured portal when booking, checkout, or operational review needs more clarity.

Customer

Can I book knotless braids this Saturday afternoon?

Request understoodA natural-language enquiry becomes a structured service, product, or combined intent.

Availability checkedThe system resolves a valid slot, current catalogue state, and any exception or review.

Deposit verifiedThe required amount and payment evidence stay attached to the booking or order.

Outcome committedThe customer receives a clear outcome and the operational workspace updates.

Team alignedThe team sees the customer, booking, order, payment, and conversation in context.

Understand

Identify service need, product intent, timing, budget, and useful customer context.

Request understoodA natural-language enquiry becomes a structured service, product, or combined intent.

Validate

Check staff, availability, inventory, prices, policies, and required details.

Availability checkedThe system resolves a valid slot, current catalogue state, and any exception or review.

Collect

Apply a deposit, full payment, milestone, or approved offline payment option.

Deposit verifiedThe required amount and payment evidence stay attached to the booking or order.

Confirm

Confirm the booking, order, or combined transaction only after validation.

Outcome committedThe customer receives a clear outcome and the operational workspace updates.

Handoff

Assign service execution, pickup, delivery, fulfilment, or human review.

Team alignedThe team sees the customer, booking, order, payment, and conversation in context.

The complete platform

One system behind every booking, order, and handoff.

Conversations, schedules, sales, payments, customer context, and team control work together instead of becoming disconnected tools.

Conversation understood

Helpful recommendations, grounded in the business behind them.

ChatFlow uses services, products, customer context, policies, and conversation state to help with enquiries while deterministic systems keep authority over prices, bookings, orders, and payments.

Service- and catalogue-aware WhatsApp replies
Customer context and memory
Human takeover and controlled autonomy

ChatFlow operational stateProduct-grounded example

Conversation understoodKnotless braids · Saturday afternoon

Service, date preference, customer history, and next question identified.

Ready to validate

Understand service and product intent without turning language generation into operational truth.

Explore this pillar

AI selling, commerce and portals

The conversation can become a booking, an order—or both.

Help customers discover services and products, move into a public booking or order experience, complete the right payment step, and return to WhatsApp with the context preserved.

AI-assisted sellingRecommend from configured services, products, prices, and current stock posture. A customer confirms before the cart changes.

Public customer portalsContinue into structured booking, product selection, order activity, or combined checkout without losing the conversation context.

Checkout and fulfilmentApply the configured payment step, pickup or delivery option, and expose the resulting booking or order to the team.

Price, inventory, payment, fulfilment, and promotion rules stay authoritative outside the language model.

ChatFlow customer order portal showing fictional catalogue products and a structured path from browsing to cart. — Real ChatFlow customer portal UI · Fictional demonstration data

ChatFlow customer cart showing fictional products, fulfilment details, policy checks, and the next checkout action. — Real ChatFlow customer portal UI · Fictional demonstration data

Team workspaceOrder #42 · PickupPayment and fulfilment state visible

Human-controlled AI

Helpful in the conversation. Controlled in the operation.

ChatFlow can recommend and communicate, but bookings, prices, promotions, inventory, payments, refunds, and fulfilment remain controlled by authoritative systems and authorized people.

Deterministic checksAvailability, inventory, prices, policies, required details, and payment state are validated before action.

Connected operationsConversations, bookings, payments, orders, and customer records share context.

Human controlTeams can take over, approve exceptions, assign work, and inspect automation.

Confirmation reviewProduct-grounded example

Customer

Can you add the aftercare kit and match last month’s discount?

Promotion rule outside authorityOrder change pausedThe requested discount is not active and the preferred kit has limited stock.

Human review requiredApprove a valid alternative, adjust the offer, or take over the conversation.Waiting for review

Industry stories

Built around how service businesses actually work.

Select a workflow to see how appointments, products, payments, and human exceptions adapt to different operating realities.

Beauty and wellness

Reference, service, professional, deposit, confirmed.

A customer shares what they want, chooses the right professional, adds aftercare products or a bundle, pays the required amount, and receives a connected booking and order outcome.

Consult and reference-image intake
Service, professional, product, and bundle fit
Deposits, combined checkout, cart expiry, reminders, and follow-up

Explore solution workflows

Connected workflowKnotless braids + aftercare kit · Akosua · Saturday 2:00 PM

RequestValidatedConfirmed

Human review remains available when the workflow needs it.

Returning message

Can I book the same style and add the serum I bought last time?

Previous serviceFeed-in braidsCompleted · 14 June

PreferenceSaturday afternoonsOsu Studio

Previous purchaseHydration serumPurchased with last visit

Active contextNo balance or open orderReady for booking + product

More relevant response

I found your previous style and serum. Akosua has Saturday availability at 2:00 PM—would you like to review both together?

Customer memory

Every conversation starts with context.

Previous services and purchases, preferences, active bookings, balances, follow-up, loyalty, promotions, and incomplete orders can make the next interaction more relevant.

Previous services and purchases
Preferences and active booking context
Orders, balances, loyalty, and follow-up

Explore customer context

Operational command centre

See the work behind the conversations.

Give owners, managers, and agents the visibility they need without forcing customers out of WhatsApp.

Owner’s daily briefNorthstar Studio · Today

Conversations needing ownership32 automated · 1 assigned

Bookings and orders1612 appointments · 4 product orders

Payment or fulfilment attention21 verification · 1 pickup

Next actions

Amara’s booking confirmedDeposit verified · Akosua assigned

Now

Order #43 needs fulfilment reviewPickup is ready · one inventory item needs attention

8 min

ScheduleSaturday coverage

Akosua · 4 bookings

Esi · 3 bookings

Ama · 5 bookings

Automation and fulfilment healthOperating normally

Schedules, queues, inventory attention, and human controls remain visible.

Fictional daily brief composed from the Inbox, Calendar, Orders, payment, inventory, notification, and reporting surfaces.

Pricing preview

Start with the workflow your team needs.

Choose a starting point based on team size, automation, and operational complexity. We’ll tailor the setup to your workflow.

StarterGHS 299/mo

Core booking and WhatsApp operations for a small service team.

GrowthGHS 799/mo

Payments, follow-up, loyalty, and customer growth tools.

ProGHS 1,499/mo

Deeper AI, automation, reporting, and operational control.

EnterpriseFrom GHS 5,000/mo

Contract-scoped capacity, onboarding, governance, and support.

Base prices before any activated tax. Enterprise features and capacity are confirmed in the signed contract.

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Buying questions

Clear answers before you start.

Setup, payment, human control, and plan fit deserve practical answers—not a feature list in disguise.

Book a tailored demo

The next conversation

Turn the next conversation into revenue and completed work.

Create your account, finish the guided setup, then start seven days of Growth when you are ready.

Start free trial Book a tailored demo

7 days of Growth · 100 AI responses · no card · starts only after setup

Work connectedBooking + order confirmedPayment verified · Team assigned